Refund & Return Policy

Thank you for shopping with Cattle Supplies. We are committed to providing reliable, fast, and transparent shipping services across Australia. Below you’ll find all the details about how we process any Refunds & Return Requests.

Refund and Return Policy
Cattle Supplies Australia
Address: 3 Christine Crescent, Lalor Park, NSW 2147
Email: sales@cattlesupplies.com.au
Phone: 0470 290 847

Effective Date: [Insert Date]

At Cattle Supplies Australia, we are committed to providing quality products and customer satisfaction. Our Refund and Return Policy is designed in accordance with the Australian Consumer Law (ACL) and outlines your rights and our obligations regarding returns, refunds, and exchanges.

1. Faulty or Defective Goods

If you receive a product that is faulty, damaged, or does not meet the description provided, you are entitled to a repair, replacement, or refund under the ACL.

  • Claims for faulty goods must be made within 30 days of the original order date.

  • You must contact us through our Contact Us page or email us at sales@cattlesupplies.com.au to initiate the return.

  • We will assess the issue and, if confirmed faulty, we will cover return shipping costs.

2. Change of Mind Returns

We do not offer refunds for change of mind returns. However, in some cases, store credit may be offered at our discretion.

  • Store credit, if approved, will not include original shipping charges.

  • The item must be unopened, unused, and in its original packaging.

  • Return shipping costs for change of mind returns are the responsibility of the customer.

3. How to Initiate a Return

To request a return:

  • Use the Contact Us page on our website, or

  • Email us directly at sales@cattlesupplies.com.au with your order number, reason for return, and any relevant photos (if applicable).

Our team will review your request and provide return instructions.

Please Note:

  • Returns without prior contact and approval will not be accepted.

  • We reserve the right to refuse a return if the product does not meet our return conditions.

If you have any questions about your rights under the Australian Consumer Law, please visit the ACCC website: www.accc.gov.au

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