We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

  • Items must be unused and in their original packaging
  • Items must not be damaged (unless defective upon arrival)

How to Start a Return

To begin a return, please contact us at:
📧 Sales@cattlesupplies.com.au

Once your return is approved, we will provide:

  • A return shipping label (if applicable)
  • Detailed instructions on how and where to send your item

📦 Return Address:
Christine Crescent, Lalor Park, New South Wales 2147, Australia

Note: Returns sent without prior approval will not be accepted.

Return Method

All returns should be sent via mail.

Return Shipping Labels

Return Reason

Label Type

Cost

Defective Product

Download & Print

Free Shipping

Customer Remorse (e.g. ordered by mistake, changed mind)

Customer Responsibility

Actual Return Shipping Cost

Fees

Scenario

Shipping Fee

Restocking Fee

Defective/Damaged

$0.00

$0.00

Customer Remorse

Customer Pays

$0.00

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately at Sales@cattlesupplies.com.au so we can resolve the issue.

Items Not Eligible for Return

  • Sale items
  • Gift cards

Exchanges

To exchange an item, please return the original item first. Once the return is approved, place a new order for the item you want.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method
  • Refunds are processed within 10 business days

Note: Your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received the refund, please contact us.

Contact Us

Business Address:
Christine Crescent, Lalor Park, New South Wales 2147, Australia

Email: Sales@cattlesupplies.com.au
Phone: 0470 290 847