We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Return Window We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return. Return Eligibility To be eligible for a return: Items must be unused and in their original packaging Items must not be damaged (unless defective upon arrival) How to Start a Return To begin a return, please contact us at:📧 Sales@cattlesupplies.com.au Once your return is approved, we will provide: A return shipping label (if applicable) Detailed instructions on how and where to send your item 📦 Return Address:Christine Crescent, Lalor Park, New South Wales 2147, Australia Note: Returns sent without prior approval will not be accepted. Return Method All returns should be sent via mail. Return Shipping Labels Return Reason Label Type Cost Defective Product Download & Print Free Shipping Customer Remorse (e.g. ordered by mistake, changed mind) Customer Responsibility Actual Return Shipping Cost Fees Scenario Shipping Fee Restocking Fee Defective/Damaged $0.00 $0.00 Customer Remorse Customer Pays $0.00 Damaged or Incorrect Items Please inspect your order upon delivery. If your item is: Defective Damaged Incorrect Contact us immediately at Sales@cattlesupplies.com.au so we can resolve the issue. Items Not Eligible for Return Sale items Gift cards Exchanges To exchange an item, please return the original item first. Once the return is approved, place a new order for the item you want. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method Refunds are processed within 10 business days Note: Your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you haven’t received the refund, please contact us. Contact Us Business Address:Christine Crescent, Lalor Park, New South Wales 2147, Australia Email: Sales@cattlesupplies.com.auPhone: 0470 290 847